Frequently Asked Questions

Rekeying means you can keep your present locks, but require changing the pins inside them, so any copies of your old key will no longer work. Rekeying saves you time and money!

We always try to fix and open locks non-destructively, as this will keep the costs down. However, on some occasions, we will have to break a lock if non-destructive entry isn’t possible. We will always advise of the expenses before proceeding with any work.

Yes, we think it’s best to change your locks if you lose your house keys. You never know where you lost them, if copies were taken, and you cannot risk your house being burgled by someone with a key as this may invalidate your home insurance.

We understand that the situations in which you require emergency locksmith services can be very stressful. In these situations, we try to get an emergency locksmith to your location as quickly as possible, usually within an hour.

This will vary depending on the lock type and the condition of the lock. Generally, fixing a broken key takes between 20 – 50 mins. It depends on the type of lock, the fault, and the door/lock condition. We will always give you a quote before undertaking any work.

Yes, we believe changing locks should be a priority when you move into a new home. Firstly you have no idea how many copies of the current keys exist or who has possession of these keys. If someone with keys burgled you, it might affect your ability to claim on your insurance. For complete peace of mind, please change those locks!

The usually do stock up all lock and key requirements, but occasionally a lock may require a specialist lock, part or lock mechanism which might not be stocked on the van. We would say 90% of the time, we would be carrying all the parts required to fix/replace the lock.

Yes, we are available 24/7 to take care of you in emergencies. But we do like to rest occasionally, so scheduling is preferable even if it’s a couple of hours in advance.

Bumping a lock is a lock picking technique. It can generally be used to open a pin tumbler style lock. It usually involves using a specially crafted bump key. Some high-security locks are advertised as being resistant to picking and bumping.

Yes, but only if all of the locks have the same keyway or are made by the same manufacturer.